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   DRAFT CITIZEN’S/CLIENT’S CHARTER

 

 

 

 

 

 

 

 

 

 

 

 

Department of Horticulture, Himachal Pradesh

Nav bahar, Shimla-171002

Email :horticul-hp@nic.in

 

 

 

 

 

 

 

 

 

 

DRAFT CITIZEN’S/CLIENT’S CHARTER

Department of Horticulture, Himachal Pradesh

  1. OUR VISION:

              Prosperous Himachal through Scientific and Sustainable development of Horticulture.

2. OUR MISSION:

                    Scientific and integrated development of horticulture through implementation of programmes of crop productivity improvement, crop protection, post harvest management, marketing and processing for economic prosperity of farming community in the State.

  1. SERVICES OFFERED:

We deliver the following Services:

v  Supply of improved/quality plant material.

v  Training of farmers.

v  Technical advisory services.

v  Grant of license for Registration of fruit nurseries.

v  Advisory service on Plant nutrition through leaf analysis.

v  Community Canning service.

v  Grant of subsidy on horticulture inputs/ activities.

v  Supply of quality horticulture inputs.

v  Other ancillary activities like Floriculture, Beekeeping, Mushroom cultivation and Fruit processing

4. SERVICE STANDARDS:

Our aim is to achieve the following service quality parameters:

S.

No.

Services

Service / Performance Standards

Contact Detail of the Responsible Officer

Weightage

Process

Document Required

Fee

1.

Supply of improved/quality plant material

Response within 60 days after receipt of application. Supply from Registered fruit nurseries at departmental rates. Production of quality plant material as per Standard Operating Procedures2

SMS/HDO/HEO in concerned block

18%

Priority is set after receipt of application duly filled and complete in all respects on first come first serve basis.

Prescribed Application & Bond form1 duly filled up and complete in all respects.

Nil

  1. Winter Season plants

Receipt of application up to 31th October

b.  Rainy season plants

Receipt of application up to 30th April

2.

Training and capacity building

a. Training of Farmers in Nursery raising, Fruit cultivation, Floriculture, Apiculture, Mushroom Cultivation and fruit  and vegetable processing

Response within 30 days after receipt of application

 

As per Training Manual’3

SMS/HDO/HEO in concerned Block

SMS (Training) at Directorate Shimla

18%

Scrutiny of application complete in all respects and prioritization on first come first serve basis.

Application on prescribed format, passport size photo, Himachali and category certificate.

Nil

b. Capacity building of  staff

As per Training Manual’

3.

Technical advisory services at Office/ farm level

 

Immediately or Within 7 days after receipt of request

SMS/HDO/HEO in concerned Block

18%

Request is dealt with on first come first serve basis.

Request on plain paper

Nil

4.

Grant of license for Registration/         Renewal of Fruit Nurseries

45 days after receipt of application complete in all respects.

In accordance with ‘The Himachal Pradesh Fruit Nurseries Registration Act 1973’

 Competent Authority/ SMS (NIC)/HDO Directorate Shimla.

15%

As per procedure laid down under ‘The Himachal Pradesh fruit Nurseries Registration Rules’.

Application on prescribed format for Registration4  /       Renewal5  duly filled and complete in all respect attached with Old expired license if any and inspection report of  concerned HDO block

Rs.100/-

Through treasury challan

5.

Advisory service on Plant nutrition through leaf analysis

120 days after receipt of sample from farmer as per Specified Procedure6

Senior Analytical Officer at Directorate and Incharges of Concerned  labs

10%

Application to Officer at block/centre on prescribed format along with healthy leaf samples.

Nil

Nil

6.

Community Canning services

20 days after receipt of Raw material

Incharge of concerned Fruit  Canning Unit

8%

Receipt of raw material in good condition along-with other required material like sugar, salt, spices etc. Products are prepared on first come first serve basis.

Request on plain paper

Nominal Charges as approved from time to time

7.

Supply of Horticulture inputs

Receipt of application for demand of inputs upto 31st May

SMS/HDO/ HEO of Concerned Block

6%

Supply of inputs will be made subject to availability of  budget

Prescribed application form duly filled up and complete in all respect attached with prescribed Bond form.

Nil

8.

Grant of subsidy on inputs/ horticulture activities7

30 days after satisfactory field verification of completion of approved works

SMS concerned /Deputy Director Horticulture of concerned district

7%

Complete subsidy case with Recommendation by the SMS/HDO at Block. Release of subsidy in payees account through NEFT/RTGS

Complete case with bill vouchers, photographs NOC etc. along-with Recommendation by SMS/ HDO Block.

Nil

 

5. AVAILABILITY OF INFORMATION:

Information on the following subjects can be obtained from the officers listed below:

 

S.No.

Information

Name of the Officer

Designation

Located at

Contact No.

1

Supply of inputs

 

SMS /HDO/HEO

Block HQ

See Annexure 9

2

Training of farmers

 

SMS/HDO

Block HQ

 

3

Technical advisory services

 

SMS/HDO/HEO

Block HQ

 

4

Grant of license for nursery registration

 

SMS (Nursery Inspection & Certification)

Directorate, Shimla

 

5

Leaf Analysis

 

Incharge Plant Nutrition labs /Sr. Analytical Officer

District/ Directorate,

 

6

Community canning service

 

Incharge Fruit Canning Unit /Fruit Technologist

District/ Directorate level

 

7

Grant of subsidy on inputs/activities

 

DDH/SMS/HDO

District/ Block  level

 

6. REDRESS OF GRIEVANCES:

 

Courteous and helpful service will be extended by all the staff. Any complaints with respect to the delivery of the above service standards are welcome. In case of non compliance of the service standards, you are welcome to register your complaints with the following Public Grievance Officers:

 

—  At HEO Level- Respective HDO at Block level

—  At Block Level- Respective SMS of Sub division

—  At District Level-Respective DDH at District level

 

—  The grievance can also be lodged online on the following link:

 

Website Address:  www.hpagrisnet.in/horticulture

 

—  Helpline no. 0177-2842773 (Ext. 203) (During office hours 10.00 AM to 5.00 PM).

 

—  All Complaints will be acknowledged by us within 3 working days and final reply on the action taken will be communicated within 15 working days.

 

  • Complaints can also be lodged online through State Government portal e-samadhan.

 

 

7. ESCALATION OF GRIEVANCE:

 

In case the grievance is not redressed, finally the same can be taken up at higher level to the following nodal authority. The timeline for redressal of grievance at Nodal Officer level is 30 working days.

 

Nodal Officer at State Level

Name & Designation:

Sh. P.C. Saklani, Joint Director of Horticulture

Address: Directorate of Horticulture, Shimla-2.

Tel no.: 0177-2841309/2842773 (Ext. 207)

Email: horticul-hp@nic.in

Mobile no.:  94180 45516

 

8. LIST OF MAIN STAKEHOLDERS:

 

S.No.

Main Stakeholders

1.

All service users of the Department of Horticulture

2.

Farmers’ associations and Cooperatives, NGOs, SHGs

3.

All Officers and Staff members of  Department of Horticulture

4.

Government of  Himachal Pradesh

5.

Government of  India- Ministry of Agriculture and Cooperation

6.

Government of  HP Undertakings:

HP Horticulture Produce Marketing and Processing Corporation (HPMC), HP Agro Industries Corporation (HPAIC), National Horticulture Board (NHB), HIMFED, other financial institutions, Insurance companies and other apex agencies concerned.

7.

University of Horticulture and Forestry,  Nauni ,

Himachal Pradesh Krishi Vishvavidyalaya, Palampur

8.

All suppliers of Horticulture inputs and Pesticides

 

9. LIST OF RESPONSIBILITY CENTERS/ ATTACHED SUBORDINATE ORGANIZATIONS:

 

S. No.

Responsibility Centers & Subordinate Organization8

Name and Address

Tel. no.

Email

1.

State Level

Sh. P.C. Saklani, Jt. Director Hort. Directorate of Horticulture, Shimla-2

See Annexure9

horticul-hp@nic.in

2.

North Zone level

Additional Director Horticulture

-do-

3.

District levels

DDH at Respective District HQs.

-do-

4.

Block levels

SMS/HDO at respective Block HQs.

-do-

5.

HEO levels

HEO at respective Hort. Extension centre

-do-

6.

Fruit Processing

Incharge at Respective Fruit Canning Unit

-do-

7.

Fruit Plant Nutrition

Dr. N.P. Singh, Directorate of Horticulture, Navbahar, Shimla-2

-do-

8.

Plant Protection / Nursery Inspection & Certification

Sh. Joginder Singh Dhiman Competent Authority Directorate of Horticulture, Navbahar, Shimla-2

-do-

9.

Mushroom Cultivation

SMS (Mushroom) at respective Mushroom Units

-do-

10.

Beekeeping

SMS (Beekeeping)at Respective Zone

-do-

 

10. Indicative Expectations from Service Recipients/Stakeholders:

Citizen Charter is a joint effort between us and you to improve the quality of Service provided by us. For this, we seek your cooperation on the following:

 

S.No.

Expectations from Service Recipients/Stakeholders

1.

The citizens are requested to fill up the application form(s) carefully along with all the requisite documents/ fee so as to process their cases expeditiously.

2.

Feedback may be provided on the pros and cons of the schemes, to improve the service quality standards, to maintain transparency and to make it citizen friendly.   

3.

Timely completion of activities/ project/ scheme so as to enable us to release subsidy within the stipulated time line.

4.

It may be ensured that the services are used for bonafide purposes.

5.

If anything goes wrong, please immediately contact concerned local officer of the Department as indicated.

6.

For farm practices, the schedule recommended by the department/ package of practices released by the State University should be followed.

 

11. Consultation with Users/Stakeholders

 

i)                    We welcome suggestions from our users

ii)                  We hold periodical review meetings at district level with users/ user representatives and you may associate with this. For this, please contact Deputy Director Horticulture of the respective district.

 

                                 Deputy Director

      Phone No.

Deputy Director of Horticulture, Bilaspur

01978-222363

Deputy Director of Horticulture, Shimla

0177-2841647

Deputy Director of Horticulture, Kullu

01902-222407

Deputy Director of Horticulture, Chamba

01899-222845

Deputy Director of Horticulture, Hamirpur

01972-224757

Deputy Director of Horticulture, Kangra

01892-225110

Deputy Director of Horticulture, Mandi

01905-236095

Deputy Director of Horticulture, Sirmour

01702-222407

Deputy Director of Horticulture, Solan

01792-230741

Deputy Director of Horticulture, Una

01975-223235

Deputy Director of Horticulture, Kinnaur

01786-222362

Deputy Director of Horticulture, Lahaul Spiti

01900-222250

 

12. Guide Book /Hand Book

The department has published literature on various Schemes, procedures to be followed, and quantum of assistance available with eligibility conditions. These publications are available free of cost at the Customer Information Centre, Horticulture Information Division, Directorate of Horticulture, Navbahar, Shimla-2 Ph. No. 0177-2842773 (Ext. 203), Fax. 0177-2842389; email: horticul-hp@nic.in. 

Customers   may also contact Sh. N.K.Mehta, Deputy Director Horticulture (Information) for any query on this at mobile no. 98057 84451

In addition to the above, information is available on website http://hpgrisnet.gov.in/horticulture.

13. Our Commitment

We are committed to constantly revise and improve the services under the Charter to make it participative and inclusive in consultations with our service users.

Thanks for giving us an opportunity to serve you. Let us join hands in making this charter a success.

---------------------------------------------------------------------------------------------------------------------------------     1 to 9 Annexure

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Visitor No.: 02132852   Last Updated: 13 Jan 2016